This is extracted from the general conditions of sale. To view the complete terms and conditions including those specific to subscriptions, click here
What is a subscription?
When you select a subscription plan, you periodically receive the product or products that you have previously added to this subscription without a commitment of duration in the periodicity you have chosen.
Why take a subscription?
Because He offers you two significant advantages:
The subscription makes it possible to avoid an oversight or a break in taking supplements.
Reduced price and free shipping
The subscription also allows you to save money by benefiting from a favorable rate by committing itself over a period and a quantity and you keep this advantageous price until the cancellation of this one.
Payment of the subscription
The subscription is debited on each anniversary date and this before any new shipment of products. If payment fails, shipments are suspended and our customer service contacts to find a solution. To subscribe, you must be of age and have a valid means of payment valid for the duration of the subscription.
How to cancel a subscription?
I just subscribed and I have not received a product or not yet consumed the products received?
You may exercise your right of withdrawal during the 14 days following the date of subscription of the subscription (if no goods are still received) or within 14 days of the first receipt of products, and this without any additional justification. If you have not received any goods yet and no shipping notification has been sent, it is likely that nothing has yet been sent. The cancellation will be processed immediately and the transaction will be fully refunded within 3 working days from the request.
I have already received products, but I want to return them and get a refund.
You can retract within 14 days of delivery of the subscribed subscription products. For this, you must indicate your wish to retract by completing the withdrawal form and sending it to us by email or by mail within the agreed time. Once the return confirmation has been received, an RMA number * and a return slip will be immediately provided.
The RMA * number will be written on the box containing the product (s) and the return slip must be slipped into the cash register. The whole must be sent at your expense and under your responsibility to the logistics center of Maxinat. Upon acceptance of your return, you will have 7 calendar days to re-ship your goods (stamp or slips of the carrier as proof).
Beyond this period, we will not be able to take charge of the return and refund you.
Once the package received and verified by our teams, you will be fully refunded and the subscription will be canceled without charge. We recommend you to ensure your shipment correctly so that you are covered in case of breakage or loss of your package. Only the return of the goods in good condition will act as acceptance of it and full refund of the purchase.
* RMA = Return Merchandise Authorization